Dear Valued Customers,

We hope this message finds you well! We’re writing to provide an update on shipping timelines and the progress we’ve made in fulfilling your orders.

With the recent conclusion of the Canada Post strike, operations have begun to return to normal. However, significant backlogs remain in the system, not only for Canada Post but also for other carriers like UPS and Purolator. These delays are impacting the arrival of our supplies, which are essential for fulfilling your orders promptly.

The good news is that we are mostly caught up on pending orders, and we’re doing everything possible to get your items to you as quickly as we can. That said, the continued delays in the supply chain are affecting our ability to maintain our usual speed of progress.

We deeply appreciate your patience and understanding during this time. Please rest assured that we are actively monitoring the situation, working closely with our carriers, and exploring every possible solution to minimize further delays.

If you have any questions or concerns, don’t hesitate to reach out to us at soundyarnandfibre@gmail.com. Thank you for your support and trust in our small business—it means the world to us!

Warm regards,

Rachel
Sound Yarn & Fibre